Once your order has been dispatched, we will email your tracking number and tracking link to the email address you provided at checkout. Follow the link for the courier’s latest delivery updates. You can also use the order status link in your order confirmation email.
If you cannot find the email, please check your spam or junk folder. Allow up to 48 hours for tracking updates to appear following the courier’s initial scan.
If you still need help, please contact our customer support team by email. Include your order number (for example, #1001) and the email address used at checkout. Do not send payment card details.
Please see our Shipping Policy for order processing and estimated delivery times.
Customer support and business information
Store: Orylee
Legal business name: P-depo LTD
Website: orylee.com
Email: Contact@orylee.com
Phone: +44 7862 128568
Business and returns address: 167-169 Great Portland Street, London, W1W 5PF, United Kingdom
Opening hours: Monday to Friday, 9:00 am–5:00 pm (UK time).
Response time: We aim to respond to customer enquiries within one working day.